What happens when you put computer scientists, user interface (UI) specialists, human-computer-interaction (HCI) designers and non-profit work together? You get ICT4D, surely? Well, maybe not as it turns out.
Over the past four years FrontlineSMS has taught us a lot, and I write about it frequently (see my recent misconceptions and observations posts). One of the biggest - and most underestimated - challenges is outreach.