Online services, including e-commerce, in the Single Market

Online services play an increasingly important role in the everyday life of EU citizens. These services help to reduce the time spent on paperwork and increase activity online (reading newspapers, consulting bank accounts and making payments, sending mail, searching for information, communicating via social networks, etc.). Electronic commerce continues to grow substantially, even in the current economic crisis. It plays an important role in B2B exchanges as 27% of European enterprises purchase